Walbing Customer Success Advisor (French, English and German Speaking)
Hamburg - Flexible

Posted: 03/2021

Come and be part of our innovative team? Please check out the below to see if this role is suitable to you. If you feel this position is for you please get in touch as we would love to hear from you.
As a Walbing Customer Success Advisor you are the voice and face for Walbing customers. You will be responsible for customer onboarding, online support, trade receivables verity and corresponding payments checks. You will handle various complex customer’s issues, which will require you to work closely with our marketing teams to ensure high customer satisfaction.

Key Qualifications

  • You have strong communication skills, including the ability to actively listen to the customer
  • You have excellent organisational/time management skills and you are able to discern priorities from urgencies and able to work under tight deadlines and pressure
  • You are detailed oriented and analytical; while also being able to look at the bigger
  • You are curious and self-motivated
  • You are target oriented
  • You can multitask
  • You are flexible - willing to take on additional tasks and assist in the execution of new projects
  • You are autonomous while little supervision
  • You can speak fluent German, English and French
  • Experience with trade finance or credit management would be a plus but is not a strict requirement

Description

Walbing Customer Success Advisors represent Walbing as the company’s voices to the market. This team strengthens customers’ loyalty and belief in Walbing as a whole by excellent customer communication and problem-solving.

Education & Experience

Experience in customer support

Benefits Working with Walbing

What you can look forward to: A permanent position in a fast growing and innovative company with flexible working hours, a modern workplace in the heart of Hamburg, with ideal transport connections to bus, train and ship, height-adjustable desks incl. company notebook and company iPhone, direct cooperation with the management, flat hierarchies with short coordination channels and real growth opportunities and of course free hot and cold drinks and fresh organic fruit. Key benefits include:

  • High degree of autonomy
  • Working with international, highly engaged peers
  • Flat hierarchy and open communication
  • Getting things done attitude
  • Most modern technology and infrastructure stack
  • Highly competitive salary and bonus package
  • BVV pension plan
  • Relocation support
© Copyright 2021 Walbing Marketplace GmbH – Alle Rechte vorbehalten – Impressum – Gemeinsam Verantwortliche – Cookie-Richtlinie – Datenschutzerklärung –