Customer Success Manager
Full Time

Posted: 11/2021

Walbing is an Embedded Finance company. Its next-generation platform integrates trade finance services for seamlessly embedding financial services into marketplaces, e-commerce businesses and SaaS providers. The role is based out of Walbing’s Hamburg office and will report to the Director Customer Success. Do you want to help us shape the future of transactional financial services?

We value competence, performance and humility and are as interested in your character as we are in your talent. Diversity drives innovation and we offer an international and open work environment with an energetic company culture. Just be yourself and maybe you will bring something valuable to the role that we did not initially think of.

About the role

Walbing Customer Success Advisors work in one or more of the following domains:

  • User registration and customer verification
  • Receivables approval management
  • Payment management and monitoring
  • Dunning and collections service

You will handle various customers’ issues in close collaboration with our sales teams to ensure a high customer satisfaction.

Key qualifications

Walbing Customer Success Advisors work in one or more of the following domains:

  • Qualified professional training in a commercial/finance job line or applicable Bachelor Degree
  • Min. 3-5 years work experience in commercial roles, ideally in finance or banking services
  • Knowledge in KYC, accounts receivables/payables accounting or collection services
  • Effective communication and engagement skills with various contact groups
  • A confident and service-oriented personality
  • Very good MS Office knowledge, ideally also experiences with finance systems, ERP etc
  • Excellent written, presentation and verbal skills in English, further language skills e.g. in Dutch, French, German, Italian, Polish, Portuguese, Spanish would be a plus

Whom we are looking for

  • People who can and like to communicate with customers and external partners
  • People who have a get-things-done mentality and are self-motivated
  • People who can multitask and are autonomous while little supervision
  • People who enjoy using the latest technologies
  • People with a can-do-mentality

What you can expect

  • A fast-growing company, where your work will make an impact on our growth and lead to career opportunities.
  • An international team of 20+ people with 6+ nationalities with English as our company language.
  • A quarterly feedback and review process for personal development. We also use “Objectives and Key Results” for company goals
  • Various opportunities to connect with colleagues, formally and informally, digitally or in person (when allowed), through regular team events, company get-togethers, and partnership events with other companies and local organizers.
  • A structured promotion process, providing everyone with fair and transparent career growth.
  • Learning and development opportunities on the job and through conversations with your manager.
  • When in the office: unlimited snacks, drinks, and fruits.
  • Compliance with COVID-19 restrictions when required with remote interviews, onboarding, and working.

At Walbing we want to maximize the individual’s potential for all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team. We value commitment, team spirit, respect, humility, and kindness to build trusted relationships across teams.

Please send your applications to jobs@walbing.com.

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